There are times when things outside AMTRAK'S control happen.
We had that occur earlier this year when there was a freight train derailment in Marcelene, MO.
We were informed that the train was stuck in Kansas City and we would have to board a bus for a 7 hour ride.
During COVID-19, it felt not very safe, but we were all masked for the entire trip.
In the way of food, a small snack box was all they gave us, along with water.
2 bathroom breaks and no dinner for a 9 hour trip.
It was grim.
It took me 10 days to realize that I should complain to them, for multiple reasons. Lack of communication being one of them. I heard later that many passengers changed their train to the next day. Who knew that was an option? I certainly didn't.
I wrote an email and didn't hear anything for weeks. Crickets...
The call came through, finally, when my Husband was showering. So we had to call back.
We did and then found ourselves waiting for a connection for 2 hours. We finally got through when it was after they go home for the day, so we had to call back the next day and again wait another hour to be connected.
In good news for us, we got money for future travel for the both of us and a couple of upgrades to their lounge area (even if you are traveling in coach). Win!
So if you feel that something was mishandled, let them know. If something was handled well (the AMTRAK representative on the bus went above and beyond to make the situation better for us), let them know that, too.
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